Novity Holiday Homes Rental L.L.C. (“Novity,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, contact us, or engage with our services.



1. Who We Are

Novity Holiday Homes Rental L.L.C.


Westburry Tower 1, Office 301-32, Business Bay, Dubai, UAE


Phone: +971-58-5272119


Email: holiday@novity.ae
We provide professional short-term rental management and holiday home services in Dubai and across the UAE.

2. Information We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, and address.
• Booking Information: Dates of stay, property details, payment confirmations, and identification documents (as required by UAE law).
• Payment Details: Processed securely via our payment providers. We do not store your full card information.
• Usage Data: Information about how you use our website (IP address, browser type, device type, and cookies).
• Communication Data: Any messages or inquiries sent to us via email, forms, or chat

3. How We Use Your Information

Your information is used to:

• Manage bookings, check-ins, and check-outs.
• Communicate with you regarding your stay or inquiries.
• Process payments and issue invoices.
• Comply with UAE laws and government reporting requirements.
• Improve our website, services, and customer experience.
• Send updates or promotions (only if you have opted in).

4. Legal Basis for Processing

We process your personal data based on one or more of the following:

• Performance of a contract (e.g., booking or property management agreement).
• Compliance with legal obligations (e.g., guest registration with DTCM).
• Your consent (e.g., for marketing communications).
• Our legitimate interests (e.g., improving our services and preventing fraud)

5. Sharing Your Information

We may share your data with:

• Government authorities (as required by Dubai Tourism or other agencies).
• Service providers (e.g., payment processors, cleaning companies, maintenance teams).
• IT and hosting partners for website and data management.

We ensure that all third parties respect your privacy and comply with data-protection laws.



6. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy or as required by law. When no longer needed, your data will be securely deleted or anonymized.



7. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Enable website functionality.
• Analyze traffic and usage patterns.
• Personalize user experience.

You can manage or disable cookies through your browser settings.



8. Your Data Protection Rights

You have the right to:

• Request access to your personal data.
• Request correction or deletion of your data.
• Withdraw consent (for marketing or communications).
• Lodge a complaint with a data-protection authority

To exercise these rights, contact us at holiday@novity.ae.



9. Data Security

We use appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no online platform can guarantee absolute security.



10. International Data Transfers

Your information may be transferred and processed outside the UAE. In such cases, we ensure that your data is protected in accordance with applicable laws and adequate safeguards.



11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.



12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Novity Holiday Homes Rental L.L.C.


Westburry Tower 1, Office 301-32, Business Bay, Dubai, UAE


📞 +971-58-5272119


📧 holiday@novity.ae

13. Data Collected via Advertising and Lead Forms

When you submit your information through our online forms or digital advertising campaigns (including Meta/Facebook Lead Ads), we collect the details you provide — such as your name, phone number, email address, property location, property type, and number of bedrooms.


We use this information to: Contact you regarding your property evaluation or inquiry.
Provide information about our property management and rental services.



Follow up on your request through phone, email, or messaging platforms (e.g., WhatsApp).
Analyze campaign performance and improve our marketing.
Your information is stored securely and will not be sold or shared with unrelated third parties.
We may share it only with trusted service providers who assist us in contacting you or managing inquiries, in accordance with this Privacy Policy.


If you wish to have your data removed or no longer be contacted, please email us at: 📧 holiday@novity.ae